Refund policy

Return & Refund Policy

At RestAssured CPAP, your satisfaction and peace of mind are very important to us. We understand that CPAP therapy is personal, and we aim to make your shopping experience as smooth as possible.

Returns

  • Returns are accepted within 7 days of delivery.
  • Items must be unused, unopened, and in their original packaging for hygiene and safety reasons.
  • We cannot accept returns of masks, cushions, or any product that has been opened and/or used, due to health regulations.

Damaged or Faulty Items

  • If your item arrives damaged, defective, or incomplete, please contact us within 48 hours of receiving your order at restassuredcpap@gmail.com
  • We will gladly arrange a replacement or provide store credit/refund once the faulty product is verified.

Refunds

  • Approved refunds will be processed within 5–10 working days.
  • Refunds will be made via the original payment method.
  • Shipping costs are non-refundable, unless the return is due to a damaged or incorrect item supplied by us.

Exchanges

  • We can exchange an item if it has not been opened or used, provided you notify us within the 7-day window.
  • The customer is responsible for return shipping costs unless the item is faulty or incorrect.

Non-Returnable Items

For hygiene and medical safety, the following cannot be returned once opened or used:

  • CPAP masks and mask parts (cushions, headgear, straps)
  • Tubing and hoses
  • Filters
  • Humidifier chambers
  • Any item marked as “final sale”

How to Request a Return or Refund

  1. Email us at : restassuredcpap@gmail.com (returns and refunds only) or WhatsApp us at:  0795470311 with your order number.
  2. Include a clear description of the issue (with photos if applicable).
  3. Our team will confirm the return instructions.

💙 At RestAssured CPAP, we want you to sleep without worry — and shop without stress